Products and software
Regulations can address product characteristics, manufacture, production, installation, composition and components, including intangible components such as software.
Product Regulation and Metrology Act 2025
The Act creates powers. Regulations create the detailed rules.
The Product Regulation and Metrology Act 2025 is an enabling framework. It gives the Secretary of State powers to make product and metrology regulations; it is not one self-contained rulebook of operational duties for every product or business.
Understand
Map the scope before drawing a conclusion
The powers can address products marketed or used in the UK, their manufacture, installation, composition and components—including intangible components such as software—as well as marketing, online marketplaces, supply-chain actors, enforcement and legal metrology. The detailed duty still depends on regulations made under the Act.
Supply-chain actors
Requirements can apply to manufacturers, importers, people who market products, installers, authorised representatives, assessors and other people carrying out product-related activities.
Online marketplaces
The powers expressly cover products marketed on online marketplaces and people controlling access to or content of a marketplace, or acting as intermediaries.
Enforcement and metrology
Separate powers cover monitoring, investigation, compliance measures and sanctions, and legal metrology for quantities and units of measurement.
Check
Read any PRaM claim in context
Use these prompts to build a reliable account. Do not take risks, recreate a failure, dismantle a suspect product or expose private payment information just to collect evidence.
Find the instrument
Identify the exact Act section or regulation supporting the statement.
Check status and date
Made, laid, in force, transitional, consulted on and proposed are not interchangeable.
Check scope
Product, actor, territory and supply-chain role can change what the rule means.
Separate safety and compliance
A compliance concern may not show immediate harm; compliant-looking goods may still be unsafe.
Act
Report the product facts—not a legal conclusion
Use the shared FOLO-UP form to submit the product concern and follow its current prompts. Include the applicable hazard, recall, marketplace, product-information, software or weights-and-measures context wherever the form allows.
Important: A FOLO-UP report or Whistle flag is a listing signal submitted for evidence capture and controlled human review. It is not confirmation that a product or seller is unsafe, illegal, counterfeit, non-compliant or recalled.
FOLO-UP does not replace emergency or official reporting.
Open the FOLO-UP report form ↗
- Immediate danger, fire or serious injury: move to safety and call 999.
- Product-safety or suspected illegal-product concern: use the appropriate official route as well as FOLO-UP.
- Scam or money lost: contact the bank or card provider immediately, then Report Fraud in England, Wales or Northern Ireland, or Police Scotland.
- Ordinary fault, refund or cancellation: contact the seller or marketplace and use a consumer-rights route.
FOLO-UP public-safety tools
See the signal. Check the record. Report the concern.
01
Whistle Unsafe Products
Flag a supported online listing and preserve an unverified signal for controlled human review.
Get Whistle ↗ 02Current safety alerts
Review recently updated serious and high-risk UK product-safety records.
Browse alerts ↗ 03UK Recall Finder
Search recalls, product-safety reports and alerts using exact identifiers. No result is proof of safety.
Search records ↗ 04Report a product concern
Submit product, seller, incident and evidence details into the shared report route.
Start a report ↗Sources
Check the primary source.
The enacted text of the Act is the primary legal source. Explanatory Notes and government guidance can aid understanding, but the Notes do not form part of the Act. Neither is a substitute for checking the current regulations made under it.
Source list and page content last reviewed 22 September 2026.